For more than three decades, Teresa Novak has been an integral part of the CBV family. Her story is one of dedication, compassion, and an enduring commitment to serving the residents and staff at the senior living community she has come to call a second home.
Teresa’s journey at CBV began in August 1988, when she started as a Receptionist in Administration. Over the years, her roles evolved, but her steadfast love for the residents and her dedication to their well-being remained constant. “I worked for about 10 years as a receptionist, then two years in medical records,” Teresa recalls. “After that, I worked in staffing for 19 years before returning to medical records in 2019, where I am now. I still help out in all departments wherever I’m needed.”
Currently, Teresa serves as the Medical Records Administrative Assistant in the Nursing Department, a role she feels plays a vital part in ensuring the highest level of care for CBV’s residents. “I make sure all their records are secure and updated,” she explains. “If a resident needs information or documentation, I ensure everything is in order. It’s about making sure they have what they need for their care, whether it’s for the clinical teams, families, or other facilities. It’s a responsibility I take very seriously.”
Her contributions to the smooth operation of medical records may seem behind-the-scenes, but Teresa’s commitment to the residents goes far beyond paperwork. She interacts with them daily, cherishing those moments of connection. “I love the residents. Whether it’s in Memory Care, Skilled Nursing, or Assisted Living, their smiles can turn a tough day around. They bring joy to my life every single day,” she says with a smile.
Teresa’s bond with the residents and her years of service have given her profound insight into the challenges and triumphs of senior living. Her personal experiences with family members in long-term care facilities have deepened her understanding. “Having had two family members enter long-term care, I now truly understand the emotions residents and families go through during the transition. I’ve learned to offer support in ways I never could before.”
Teresa’s relationship with CBV is professional, but she is also a devoted donor. Following a deeply personal loss, she found herself in a position to give back to the community that had supported her during one of the most difficult times of her life. “When my husband passed away five years ago after years of illness, I wasn’t in a place to give during that time. But once I was able to, it felt so good to give back to the place that was there for me.” Her generosity extends to supporting CBV’s employee fund, recognizing the hard work of the staff who make the community feel like home for so many.
Teresa’s story is a testament to the power of community, compassion, and care. From her earliest days working at the front desk to her current role in medical records, her commitment to Central Baptist Village has never wavered. Her contributions—both professional and personal—have touched the lives of countless residents and colleagues.
“I remember driving by CBV when I was a little girl and telling my dad, ‘I want to live here one day,’” Teresa laughs. “Now, I’m part of this incredible place, and I wouldn’t have it any other way.”
