Our Philosophy of Comfort Care
6 Principles of Comfort Care
Our program is tailored to our residents’ needs through social involvement, personal attention and our philosophy of Comfort Care that’s centered around six principles:
1. We know your needs.
We anticipate the needs of people with dementia.
Staff members carefully listen and observe each resident to help ensure their well-being.
2. we know you.
We know each person so well that basic needs never become major problems.
Our staff members know each resident on a personal level so they can understand exactly how to make them comfortable.
3. we know you are one-of-a-kind.
We embrace the philosophy of “personal-directed care.”
The comfort and dignity of each resident dictates a personalized style of care, not the routines and activities of the community. For example, a resident can awaken naturally rather than be awakened according to a pre-determined schedule.
4. we are caring, above all.
We use a “soft approach.”
Staff members adapt to the needs of each resident whose memories, language and thinking abilities have diminished. They are trained to use verbal and non-verbal cues to promote communication, decrease frustration and increase a sense of trust and safety.
5. we prioritize comfort.
We recognize and treat pain aggressively.
Staff members are trained to observe behavior rather than statements by people with dementia. Examples include looking for levels of distress in breathing, facial expressions, body language and more.
6. We are family-focused. We recognize residents’ families as a partner in care.
Staff encourages family participation to foster a positive caring environment.